25 thoughts on “Contact us”

1. Kimberly Pieratt October 28, 2013 at 16:26

   I am attempting to make a purchase, but it will not let me progress beyond the sending methods. It says there are no applicable methods.

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   1. Ajisai October 28, 2013 at 19:04

      Dear Kimberly, sorry for the inconvenience! We are making some changes to the website and there might be problems. Please try again later and if the problem persists, contact us at ajisaipress@gmail.com

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2. dusty4347 January 30, 2015 at 19:19

   I am unable to find the place to download my pattern. Please direct me !! Thanks !!

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   1. Ajisai Press January 30, 2015 at 19:48

      You can find all the purchased files under the “My Downloads” tab, here: https://www.ajisaipress.com/my-account/my-downloads/

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3. Dorine November 30, 2015 at 05:02

   I have email you before asking about status of my download. My order no is 2161 on 28/10/15 and payment has been made and cleared thru paypal account. However, there are no files for me to download for all the chart i bought.

   HOPE YOU CAN GET BACK TO ME SOON ON MY ORDER SOON.

   Regards,

   Dorine Goh

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   1. Ajisai Press November 30, 2015 at 08:17

      Dear Dorine, thank you for writing us.
      We have sent you an e-mail with all your purchased charts. Please, let us know if you don’t receive it. Thank you again.

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   2. Rosemary May 5, 2016 at 21:20

      I have had a similar experience and sent a few messages to Ajisai Press but haven’t even had a reply. Very disappointed.

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      1. Ajisai Press May 5, 2016 at 22:31

         Hi and sorry for the inconvenience. We do our best to answer as soon as possible to all the emails we receive.
         We have sent you the pattern by email. Please let us know if you don’t receive it (check also your spam folder). Thank you!

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         1. Rosemary Hart May 6, 2016 at 13:04

            Thank you. I’ve now received my pattern.

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            1. Ajisai Press May 6, 2016 at 13:25

               We hope you will enjoy stitching it :-) Thank you again!
4. beruskas January 30, 2016 at 22:41

   How soon after purchase does the pattern appear in My Download area? I purchased a pattern yesterday and have received a confirmation email, but there is not pattern available yet? Thanks

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   1. Ajisai Press January 30, 2016 at 23:34

      It could be a display issue, so thank you for writing us, and sorry for the inconvenience. We have just sent you the files by email. Please do not hesitate to contact us if there are any problems. Thank you!

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      1. beruskas January 31, 2016 at 11:09

         Thanks very much V.

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5. barbstrauss September 29, 2016 at 15:16

   I have not received my patterns. Payment has been made and cleared through PayPal. Please let me know if I need to do something. Thank you.

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   1. Ajisai Press September 29, 2016 at 17:54

      We have sent the PDF charts to your email address. Please, let us know if you don’t receive them. Thank you :-)

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      1. barbstrauss September 29, 2016 at 19:13

         Thank you so much. I received the email and downloaded the patterns. Your patterns are beautiful. Thanks for the quick service.

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         1. Ajisai Press September 29, 2016 at 19:37

            Thank you! Happy stitching! ;-)

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6. Daria79 January 13, 2017 at 11:20

   Order ID 3726. Status: completed. Full paymend made through PayPal. But I still do not see the items in “My Downloads” section. Please send them to my e-mail or check the digital delivery.

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   1. Ajisai Press January 13, 2017 at 12:41

      Dear Daria, we have sent you the PDF files by email. Please let us know if there are any problems. Thank you!

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7. shuska April 12, 2017 at 19:30

   Order ID 3966. Status: completed. Full paymend made through PayPal. But I still do not see the items in “My Downloads” folder. Please send them to my email.

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   1. Ajisai Press April 12, 2017 at 19:50

      Dear Shuska, thank you for writing us. We have already sent the PDF chart, this morning, to the email address indicated in your order. Now we have sent another message to this second email address. Please check also your spam folder and let us know if you don’t receive it. Thank you!

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      1. shuska April 12, 2017 at 20:17

         I didn’t know that the item will come to an Billing email. I waited for him on a registartion email. I apologize for misunderstanding. Now I have received your message whith PDF chart. Thanks.

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         1. Ajisai Press April 12, 2017 at 20:35

            Thank you Shuska :-) Happy stitching!

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8. Laurie Caskey March 14, 2021 at 04:55

   Here to share a tip with downloading the patterns on an Apple laptop: Safari doesn’t work but Google Chrome does. All patterns are now downloaded and they are absolutely gorgeous! Will be purchasing many, many more in the future. Very excited to begin stitching!
   Thank you!

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   1. Ajisai Press March 14, 2021 at 08:17

      Thank you for the feedback! Happy stitching :-)

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