If you have a question or suggestion that you would like to send to Ajisai Press by email, please use the form provided below or write us directly at ajisaipress@gmail.com
We usually reply to all messages within 24-48 hours (in working days).
If you do not receive a timely answer please check your spam folder. If you still can’t find our response, please contact us leaving a comment here.
IMPORTANT: Please double-
I am attempting to make a purchase, but it will not let me progress beyond the sending methods. It says there are no applicable methods.
Dear Kimberly, sorry for the inconvenience! We are making some changes to the website and there might be problems. Please try again later and if the problem persists, contact us at ajisaipress@gmail.com
I am unable to find the place to download my pattern. Please direct me !! Thanks !!
You can find all the purchased files under the “My Downloads” tab, here: https://www.ajisaipress.com/my-account/my-downloads/
I have email you before asking about status of my download. My order no is 2161 on 28/10/15 and payment has been made and cleared thru paypal account. However, there are no files for me to download for all the chart i bought.
HOPE YOU CAN GET BACK TO ME SOON ON MY ORDER SOON.
Regards,
Dorine Goh
Dear Dorine, thank you for writing us.
We have sent you an e-mail with all your purchased charts. Please, let us know if you don’t receive it. Thank you again.
I have had a similar experience and sent a few messages to Ajisai Press but haven’t even had a reply. Very disappointed.
Hi and sorry for the inconvenience. We do our best to answer as soon as possible to all the emails we receive.
We have sent you the pattern by email. Please let us know if you don’t receive it (check also your spam folder). Thank you!
Thank you. I’ve now received my pattern.
We hope you will enjoy stitching it :-) Thank you again!
How soon after purchase does the pattern appear in My Download area? I purchased a pattern yesterday and have received a confirmation email, but there is not pattern available yet? Thanks
It could be a display issue, so thank you for writing us, and sorry for the inconvenience. We have just sent you the files by email. Please do not hesitate to contact us if there are any problems. Thank you!
Thanks very much V.
I have not received my patterns. Payment has been made and cleared through PayPal. Please let me know if I need to do something. Thank you.
We have sent the PDF charts to your email address. Please, let us know if you don’t receive them. Thank you :-)
Thank you so much. I received the email and downloaded the patterns. Your patterns are beautiful. Thanks for the quick service.
Thank you! Happy stitching! ;-)
Order ID 3726. Status: completed. Full paymend made through PayPal. But I still do not see the items in “My Downloads” section. Please send them to my e-mail or check the digital delivery.
Dear Daria, we have sent you the PDF files by email. Please let us know if there are any problems. Thank you!
Order ID 3966. Status: completed. Full paymend made through PayPal. But I still do not see the items in “My Downloads” folder. Please send them to my email.
Dear Shuska, thank you for writing us. We have already sent the PDF chart, this morning, to the email address indicated in your order. Now we have sent another message to this second email address. Please check also your spam folder and let us know if you don’t receive it. Thank you!
I didn’t know that the item will come to an Billing email. I waited for him on a registartion email. I apologize for misunderstanding. Now I have received your message whith PDF chart. Thanks.
Thank you Shuska :-) Happy stitching!
Here to share a tip with downloading the patterns on an Apple laptop: Safari doesn’t work but Google Chrome does. All patterns are now downloaded and they are absolutely gorgeous! Will be purchasing many, many more in the future. Very excited to begin stitching!
Thank you!
Thank you for the feedback! Happy stitching :-)