Contact us

If you have a question or suggestion that you would like to send to Ajisai Press by email, please use the form provided below or write us directly at

We usually reply to all messages within 24-48 hours (in working days).
If you do not receive a timely answer please check your spam folder. If you still can’t find our response, please contact us leaving a comment here.

IMPORTANT: Please double-check your email address before submitting the form to make sure our response gets back to you. We won’t be able to respond if your email address is typed incorrectly. Thank you!

Contact us

25 thoughts on “Contact us

  1. Kimberly Pieratt

    I am attempting to make a purchase, but it will not let me progress beyond the sending methods. It says there are no applicable methods.

  2. Dorine

    I have email you before asking about status of my download. My order no is 2161 on 28/10/15 and payment has been made and cleared thru paypal account. However, there are no files for me to download for all the chart i bought.



    Dorine Goh

      1. Ajisai Press

        Hi and sorry for the inconvenience. We do our best to answer as soon as possible to all the emails we receive.
        We have sent you the pattern by email. Please let us know if you don’t receive it (check also your spam folder). Thank you!

  3. beruskas

    How soon after purchase does the pattern appear in My Download area? I purchased a pattern yesterday and have received a confirmation email, but there is not pattern available yet? Thanks

    1. Ajisai Press

      It could be a display issue, so thank you for writing us, and sorry for the inconvenience. We have just sent you the files by email. Please do not hesitate to contact us if there are any problems. Thank you!

  4. Daria79

    Order ID 3726. Status: completed. Full paymend made through PayPal. But I still do not see the items in “My Downloads” section. Please send them to my e-mail or check the digital delivery.

  5. shuska

    Order ID 3966. Status: completed. Full paymend made through PayPal. But I still do not see the items in “My Downloads” folder. Please send them to my email.

    1. Ajisai Press

      Dear Shuska, thank you for writing us. We have already sent the PDF chart, this morning, to the email address indicated in your order. Now we have sent another message to this second email address. Please check also your spam folder and let us know if you don’t receive it. Thank you!

      1. shuska

        I didn’t know that the item will come to an Billing email. I waited for him on a registartion email. I apologize for misunderstanding. Now I have received your message whith PDF chart. Thanks.

  6. Laurie Caskey

    Here to share a tip with downloading the patterns on an Apple laptop: Safari doesn’t work but Google Chrome does. All patterns are now downloaded and they are absolutely gorgeous! Will be purchasing many, many more in the future. Very excited to begin stitching!
    Thank you!

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